Case study

Zendom

Zendom partners with top brands and wholesalers across Europe to optimise their Amazon presence. Specialising in the Amazon FBA Program, Zendom ensures fast delivery to Prime consumers in 1 to 2 days, maximising sales and efficiently streamlining inventory turnover

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73
%
Average yearly revenue growth rate
Zendom's revenue has witnessed a steady growth of 73%
1150
+
Product lines managed
Running the account with a portfolio of 1150+ product lines
600
+
Inventory performance index
Productively increased 11% inventory performance index over the last 3 months
8
Marketplaces across Amazon network
Presence in 8 marketplaces across the Amazon network
Overview
Zendom is an expert Amazon retail partner, specializing in FBA services to amplify product presence and drive growth in the EU, UK, and US markets. Their focus on high-quality sourcing, quick delivery, and sustainable growth makes them a trusted eCommerce ally for success on Amazon
Our roles
  • International market expansion
  • Product sourcing
  • Inventory management
  • Account management & strategy consulting
  • Customer service
  • Repricing
  • Monthly reporting & direct support
Our challenges
  • Expansion to the US Market: Zendom aimed to establish a stronger presence by precisely targeting the US demographic
  • Revenue Stream Boost: Zendom sought to increase ROI by enhancing the Amazon EU buying experience
  • Human Dependence: Zendom faced difficulties scaling up due to reliance on human factors and manual procedures in their old system
International Market Expansion
  • Registered Zendom for the PAN-EU program to enhance market presence
  • Handled VAT registration in France, Italy, Spain, and Germany for seamless international operations
  • Streamlined paperwork for US market entry with necessary registrations and logistics setup
  • Conducted market analysis to understand consumer behaviours and optimise expansion strategies
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Product Sourcing
  • Leverage data analysis to find trending and high-potential Amazon products
  • Assess product performance, pricing strategies, and safety regulations, especially for hazardous items
  • Optimise listings and prepare retail launches before introducing new products
  • Focus on sourcing products with established market demand
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Inventory Management
  • Perform daily inventory checks and replenish items as needed on Amazon
  • Manage inventory to address significant fluctuations in supply and demand
  • Analyse competitive prices and use data to secure more Buy Box wins


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Account Management and Strategy Consulting
  • Monitor and optimise Amazon accounts to maximise performance
  • Develop tailored strategies to enhance visibility, competitiveness, and sales
  • Analyse data to refine strategies, improve product listings, and maintain account health
  • Provide ongoing support and strategic advice to align with business goals and Amazon's best practices

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Customer Service
  • Quickly respond to customer inquiries and issues to ensure satisfaction and loyalty
  • Offer tailored solutions and recommendations based on individual customer needs
  • Resolve issues promptly and effectively to enhance customer experience and retention
  • Gather feedback and make improvements to optimise service delivery
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Repricing
  • Promptly adjust prices based on market trends, competitor pricing, and demand changes
  • Use automated tools to analyse data for informed pricing decisions
  • Optimise pricing to balance sales volume and profit margins
  • Enhance competitiveness by promptly responding to market shifts and improving visibility on Amazon
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Monthly Report and Direct Support
  • Provide comprehensive performance insights, sales trends, and campaign effectiveness for strategic decision-making
  • Offer personalised assistance and guidance, ensuring quick resolutions and ongoing improvement
  • Maintain clear communication to keep clients informed and empowered
  • Present actionable recommendations based on data analysis and market insights to enhance Amazon business strategy
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